/* ==========================================================================
   Support Ticket & Live Chat Tracker Widget Styles (chatbot.css)
   ========================================================================== */

:root {
    --tkt-primary: #c89d47;
    --tkt-primary-dark: #a87902;
    --tkt-primary-light: #e6be6d;
    --tkt-bg-main: #0b1322;
    --tkt-bg-card: #0f1c32;
    --tkt-bg-surface: #14243f;
    --tkt-bg-input: #080e18;
    --tkt-text-main: #f1f5f9;
    --tkt-text-muted: #94a3b8;
    --tkt-text-dim: #64748b;
    --tkt-border: rgba(200, 157, 71, 0.22);
    --tkt-border-subtle: rgba(255, 255, 255, 0.08);
    --tkt-shadow: 0 20px 45px rgba(0, 0, 0, 0.45);
    --tkt-radius: 16px;
    --tkt-success: #10b981;
    --tkt-warning: #f59e0b;
    --tkt-danger: #ef4444;
}

/* Floating Launch Button */
.tkt-launcher {
    position: fixed;
    bottom: 24px;
    right: 24px;
    z-index: 99998;
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background: linear-gradient(135deg, #a87902 0%, #c89d47 50%, #e2ba65 100%);
    color: #070d18;
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 10px 25px rgba(200, 157, 71, 0.45), 0 4px 10px rgba(0, 0, 0, 0.25);
    cursor: pointer;
    border: none;
    outline: none;
    transition: transform 0.3s cubic-bezier(0.34, 1.56, 0.64, 1), box-shadow 0.3s ease;
}

.tkt-launcher:hover {
    transform: scale(1.08) translateY(-2px);
    box-shadow: 0 14px 30px rgba(200, 157, 71, 0.6);
}

.tkt-launcher:active {
    transform: scale(0.96);
}

.tkt-launcher-icon-chat,
.tkt-launcher-icon-close {
    font-size: 24px;
    transition: all 0.3s ease;
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.tkt-launcher-icon-close {
    display: none;
}

.tkt-launcher.is-active .tkt-launcher-icon-chat {
    display: none;
}

.tkt-launcher.is-active .tkt-launcher-icon-close {
    display: inline-flex;
}

/* Pulsing Unread Emerald Notification Badge */
.tkt-unread-dot {
    position: absolute;
    top: 2px;
    right: 2px;
    width: 15px;
    height: 15px;
    background-color: #10b981;
    border: 2.5px solid #070d18;
    border-radius: 50%;
    display: none;
    box-shadow: 0 0 0 rgba(16, 185, 129, 0.7);
}

.tkt-unread-dot.has-unread {
    display: block;
    animation: tktPulseDot 2s infinite;
}

@keyframes tktPulseDot {
    0% {
        box-shadow: 0 0 0 0 rgba(16, 185, 129, 0.7);
    }
    70% {
        box-shadow: 0 0 0 9px rgba(16, 185, 129, 0);
    }
    100% {
        box-shadow: 0 0 0 0 rgba(16, 185, 129, 0);
    }
}

/* Main Widget Window */
.tkt-widget-window {
    position: fixed;
    bottom: 96px;
    right: 24px;
    width: 380px;
    max-width: calc(100vw - 32px);
    height: 600px;
    max-height: calc(100vh - 120px);
    background: var(--tkt-bg-main);
    border: 1px solid var(--tkt-border);
    border-radius: var(--tkt-radius);
    box-shadow: var(--tkt-shadow);
    display: none;
    flex-direction: column;
    overflow: hidden;
    z-index: 99999;
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
    opacity: 0;
    pointer-events: none;
    transform: translateY(20px) scale(0.96);
    transition: opacity 0.3s cubic-bezier(0.16, 1, 0.3, 1), transform 0.3s cubic-bezier(0.16, 1, 0.3, 1);
}

.tkt-widget-window.is-open {
    display: flex !important;
    opacity: 1;
    pointer-events: auto;
    transform: translateY(0) scale(1);
}

/* Header with Glassmorphism */
.tkt-widget-header {
    background: linear-gradient(135deg, rgba(20, 36, 63, 0.95) 0%, rgba(11, 19, 34, 0.98) 100%);
    backdrop-filter: blur(12px);
    border-bottom: 1px solid var(--tkt-border);
    padding: 16px 18px 12px;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.tkt-header-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.tkt-brand-info {
    display: flex;
    align-items: center;
    gap: 10px;
}

.tkt-brand-avatar {
    width: 36px;
    height: 36px;
    border-radius: 10px;
    background: linear-gradient(135deg, var(--tkt-primary-dark), var(--tkt-primary));
    color: #070d18;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 16px;
    font-weight: 700;
}

.tkt-brand-titles h4 {
    margin: 0;
    font-size: 15px;
    font-weight: 700;
    color: #ffffff;
    font-family: 'Outfit', sans-serif;
    letter-spacing: 0.3px;
}

.tkt-brand-status {
    display: flex;
    align-items: center;
    gap: 5px;
    font-size: 11px;
    color: #10b981;
    margin-top: 1px;
}

.tkt-live-dot {
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background-color: #10b981;
}

.tkt-header-actions {
    display: flex;
    align-items: center;
    gap: 6px;
}

.tkt-header-btn {
    background: rgba(255, 255, 255, 0.06);
    border: 1px solid var(--tkt-border-subtle);
    color: var(--tkt-text-muted);
    width: 30px;
    height: 30px;
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    font-size: 13px;
    transition: all 0.2s;
}

.tkt-header-btn:hover {
    color: #ffffff;
    background: rgba(255, 255, 255, 0.12);
    border-color: var(--tkt-primary);
}

/* Tab Navigation */
.tkt-nav-tabs {
    display: flex;
    background: rgba(0, 0, 0, 0.3);
    padding: 3px;
    border-radius: 8px;
    gap: 3px;
}

.tkt-tab-btn {
    flex: 1;
    background: transparent;
    border: none;
    color: var(--tkt-text-muted);
    padding: 7px 10px;
    border-radius: 6px;
    font-size: 12px;
    font-weight: 600;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    transition: all 0.2s;
}

.tkt-tab-btn.is-active {
    background: var(--tkt-bg-surface);
    color: #ffffff;
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.3);
}

.tkt-tab-btn:hover:not(.is-active) {
    color: #ffffff;
}

/* Views Body Container */
.tkt-body-container {
    flex: 1;
    position: relative;
    overflow: hidden;
    background: var(--tkt-bg-main);
}

.tkt-view-panel {
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    display: flex;
    flex-direction: column;
    overflow-y: auto;
    background: var(--tkt-bg-main);
    opacity: 0;
    pointer-events: none;
    transform: translateX(15px);
    transition: opacity 0.25s ease, transform 0.25s ease;
    box-sizing: border-box;
}

.tkt-view-panel.is-active {
    opacity: 1;
    pointer-events: auto;
    transform: translateX(0);
}

/* Custom Scrollbars */
.tkt-view-panel::-webkit-scrollbar,
.tkt-chat-messages::-webkit-scrollbar,
.tkt-tickets-list::-webkit-scrollbar {
    width: 5px;
}

.tkt-view-panel::-webkit-scrollbar-thumb,
.tkt-chat-messages::-webkit-scrollbar-thumb,
.tkt-tickets-list::-webkit-scrollbar-thumb {
    background: rgba(200, 157, 71, 0.3);
    border-radius: 10px;
}

/* ==========================================================================
   VIEW 1: NEW TICKET FORM
   ========================================================================== */
.tkt-form-view {
    padding: 20px 18px 25px;
}

.tkt-form-intro {
    margin-bottom: 16px;
}

.tkt-form-intro h5 {
    margin: 0 0 4px;
    color: #ffffff;
    font-size: 15px;
    font-weight: 700;
}

.tkt-form-intro p {
    margin: 0;
    color: var(--tkt-text-muted);
    font-size: 12.5px;
    line-height: 1.45;
}

.tkt-field {
    margin-bottom: 13px;
}

.tkt-label {
    display: block;
    color: var(--tkt-text-main);
    font-size: 12px;
    font-weight: 600;
    margin-bottom: 5px;
}

.tkt-label .req {
    color: var(--tkt-danger);
    margin-left: 2px;
}

.tkt-input,
.tkt-select,
.tkt-textarea {
    width: 100%;
    padding: 10px 12px;
    background: var(--tkt-bg-input);
    border: 1px solid var(--tkt-border-subtle);
    border-radius: 8px;
    color: #ffffff;
    font-size: 13px;
    font-family: inherit;
    outline: none;
    box-sizing: border-box;
    transition: all 0.2s;
}

.tkt-input:focus,
.tkt-select:focus,
.tkt-textarea:focus {
    border-color: var(--tkt-primary);
    box-shadow: 0 0 0 2px rgba(200, 157, 71, 0.2);
    background: #0d1524;
}

.tkt-textarea {
    resize: none;
    height: 75px;
}

.tkt-select {
    appearance: none;
    background-image: url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23c89d47' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6 9 12 15 18 9'%3e%3c/polyline%3e%3c/svg%3e");
    background-repeat: no-repeat;
    background-position: right 10px center;
    background-size: 14px;
    cursor: pointer;
}

.tkt-select option {
    background-color: var(--tkt-bg-card);
    color: #ffffff;
}

.tkt-btn-submit {
    width: 100%;
    padding: 12px;
    background: linear-gradient(135deg, var(--tkt-primary-dark), var(--tkt-primary));
    color: #070d18;
    border: none;
    border-radius: 8px;
    font-size: 13.5px;
    font-weight: 700;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    transition: all 0.25s;
    box-shadow: 0 4px 12px rgba(200, 157, 71, 0.3);
    margin-top: 4px;
}

.tkt-btn-submit:hover:not(:disabled) {
    transform: translateY(-1px);
    box-shadow: 0 6px 16px rgba(200, 157, 71, 0.45);
}

.tkt-btn-submit:disabled {
    opacity: 0.65;
    cursor: not-allowed;
}

/* ==========================================================================
   VIEW 2: LIVE CHAT & CONVERSATION
   ========================================================================= */
.tkt-chat-view {
    display: flex;
    flex-direction: column;
    height: 100%;
    overflow: hidden;
}

.tkt-chat-subbar {
    padding: 10px 14px;
    background: var(--tkt-bg-surface);
    border-bottom: 1px solid var(--tkt-border-subtle);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.tkt-code-badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-family: monospace;
    font-size: 12px;
    font-weight: 700;
    color: var(--tkt-primary);
    background: rgba(200, 157, 71, 0.12);
    padding: 4px 8px;
    border-radius: 6px;
    border: 1px solid rgba(200, 157, 71, 0.3);
    cursor: pointer;
    transition: 0.2s;
}

.tkt-code-badge:hover {
    background: rgba(200, 157, 71, 0.22);
}

.tkt-status-pill {
    font-size: 10.5px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.4px;
    padding: 3px 8px;
    border-radius: 12px;
}

.tkt-status-open {
    background: rgba(16, 185, 129, 0.15);
    color: #34d399;
    border: 1px solid rgba(16, 185, 129, 0.3);
}

.tkt-status-pending {
    background: rgba(245, 158, 11, 0.15);
    color: #fbbf24;
    border: 1px solid rgba(245, 158, 11, 0.3);
}

.tkt-status-resolved {
    background: rgba(59, 130, 246, 0.15);
    color: #60a5fa;
    border: 1px solid rgba(59, 130, 246, 0.3);
}

.tkt-status-closed {
    background: rgba(100, 116, 139, 0.15);
    color: #94a3b8;
    border: 1px solid rgba(100, 116, 139, 0.3);
}

.tkt-btn-new-query {
    background: transparent;
    border: none;
    color: var(--tkt-text-muted);
    font-size: 11px;
    font-weight: 600;
    cursor: pointer;
    padding: 2px 6px;
    border-radius: 4px;
    transition: 0.2s;
}

.tkt-btn-new-query:hover {
    color: var(--tkt-primary);
}

/* Chat Messages Box */
.tkt-chat-messages {
    flex: 1;
    overflow-y: auto;
    padding: 16px 14px;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.tkt-msg-row {
    display: flex;
    flex-direction: column;
    max-width: 82%;
    animation: tktFadeMsg 0.25s ease;
}

@keyframes tktFadeMsg {
    from { opacity: 0; transform: translateY(6px); }
    to { opacity: 1; transform: translateY(0); }
}

.tkt-msg-row.is-customer {
    align-self: flex-end;
    align-items: flex-end;
}

.tkt-msg-row.is-support {
    align-self: flex-start;
    align-items: flex-start;
}

.tkt-msg-meta {
    font-size: 10px;
    color: var(--tkt-text-dim);
    margin-bottom: 3px;
    display: flex;
    gap: 6px;
}

.tkt-msg-bubble {
    padding: 10px 14px;
    border-radius: 14px;
    font-size: 13px;
    line-height: 1.45;
    word-break: break-word;
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.15);
}

.tkt-msg-row.is-customer .tkt-msg-bubble {
    background: linear-gradient(135deg, var(--tkt-primary-dark), var(--tkt-primary));
    color: #070d18;
    font-weight: 500;
    border-bottom-right-radius: 3px;
}

.tkt-msg-row.is-support .tkt-msg-bubble {
    background: var(--tkt-bg-surface);
    color: #f1f5f9;
    border: 1px solid var(--tkt-border-subtle);
    border-bottom-left-radius: 3px;
}

.tkt-msg-time {
    font-size: 10px;
    opacity: 0.7;
    margin-top: 4px;
    text-align: right;
}

/* Closed State Banner */
.tkt-chat-closed-banner {
    padding: 10px;
    background: rgba(239, 68, 68, 0.1);
    border-top: 1px solid rgba(239, 68, 68, 0.25);
    color: #fca5a5;
    font-size: 12px;
    text-align: center;
    display: none;
}

/* Chat Input Bar */
.tkt-chat-input-bar {
    padding: 12px;
    background: var(--tkt-bg-card);
    border-top: 1px solid var(--tkt-border-subtle);
    display: flex;
    gap: 8px;
    align-items: center;
}

.tkt-chat-input-bar .tkt-chat-input {
    flex: 1;
    padding: 10px 14px;
    background: var(--tkt-bg-input);
    border: 1px solid var(--tkt-border-subtle);
    border-radius: 20px;
    color: #ffffff;
    font-size: 13px;
    outline: none;
    box-sizing: border-box;
    transition: all 0.2s;
}

.tkt-chat-input-bar .tkt-chat-input:focus {
    border-color: var(--tkt-primary);
}

.tkt-chat-input-bar .tkt-chat-send {
    width: 38px;
    height: 38px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--tkt-primary-dark), var(--tkt-primary));
    color: #070d18;
    border: none;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    font-size: 14px;
    transition: 0.2s;
}

.tkt-chat-input-bar .tkt-chat-send:hover:not(:disabled) {
    transform: scale(1.05);
}

.tkt-chat-input-bar .tkt-chat-send:disabled {
    opacity: 0.4;
    cursor: not-allowed;
}

/* ==========================================================================
   VIEW 3: TRACK TICKETS
   ========================================================================== */
.tkt-track-view {
    padding: 16px 14px 20px;
    display: flex;
    flex-direction: column;
    height: 100%;
}

.tkt-search-box {
    display: flex;
    gap: 6px;
    margin-bottom: 14px;
}

.tkt-search-box .tkt-input {
    font-family: monospace;
    text-transform: uppercase;
}

.tkt-btn-track {
    background: var(--tkt-bg-surface);
    border: 1px solid var(--tkt-border);
    color: var(--tkt-primary);
    padding: 0 16px;
    border-radius: 8px;
    font-size: 12.5px;
    font-weight: 700;
    cursor: pointer;
    transition: 0.2s;
    white-space: nowrap;
}

.tkt-btn-track:hover {
    background: var(--tkt-primary);
    color: #070d18;
}

.tkt-recent-header {
    font-size: 12px;
    font-weight: 700;
    color: var(--tkt-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.6px;
    margin: 6px 0 10px;
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.tkt-tickets-list {
    flex: 1;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.tkt-ticket-card {
    background: var(--tkt-bg-card);
    border: 1px solid var(--tkt-border-subtle);
    border-radius: 10px;
    padding: 12px 14px;
    cursor: pointer;
    transition: all 0.2s;
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.tkt-ticket-card:hover {
    border-color: var(--tkt-primary);
    transform: translateY(-1px);
    background: var(--tkt-bg-surface);
}

.tkt-card-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.tkt-card-code {
    font-family: monospace;
    font-size: 12px;
    font-weight: 700;
    color: var(--tkt-primary);
}

.tkt-card-subject {
    font-size: 13px;
    font-weight: 600;
    color: #ffffff;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.tkt-card-preview {
    font-size: 11.5px;
    color: var(--tkt-text-muted);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.tkt-card-date {
    font-size: 10.5px;
    color: var(--tkt-text-dim);
    margin-top: 2px;
}

.tkt-empty-state {
    text-align: center;
    padding: 40px 10px;
    color: var(--tkt-text-dim);
}

.tkt-empty-state i {
    font-size: 32px;
    margin-bottom: 10px;
    display: block;
    color: rgba(200, 157, 71, 0.3);
}

.tkt-empty-state p {
    font-size: 12px;
    margin: 0;
}

/* Toast Alerts */
.tkt-toast {
    position: absolute;
    top: 12px;
    left: 50%;
    transform: translateX(-50%) translateY(-10px);
    padding: 7px 14px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    z-index: 100000;
    opacity: 0;
    pointer-events: none;
    transition: all 0.25s ease;
    white-space: nowrap;
}

.tkt-toast.is-visible {
    opacity: 1;
    transform: translateX(-50%) translateY(0);
}

.tkt-toast.toast-success {
    background: #10b981;
    color: #070d18;
}

.tkt-toast.toast-error {
    background: #ef4444;
    color: #ffffff;
}

/* Mobile Responsiveness */
@media (max-width: 480px) {
    .tkt-widget-window {
        right: 12px;
        bottom: 84px;
        width: calc(100vw - 24px);
        height: calc(100vh - 100px);
    }
    .tkt-launcher {
        right: 16px;
        bottom: 16px;
        width: 54px;
        height: 54px;
    }
}